I’m super-late to this but wanted to shoot the link out there since I’ve also written about this before. Over on evilbrainjono.net, acknowledgment that Firefox updates are driving users away from the browser.
In particular, I love this paragraph:
“I’ve been thinking a lot about the fundamental disconnect between the developers and the users. I think it comes down to: Software developers have a perverse habit of thinking of updates/new releases as a good thing.”
[Edit] Jono also has a follow-up post with some juicy bits. My favorite:
“… Let me revise my statement: Rarely is a UI change such a big improvement that the efficiency gain from adopting it outweighs the efficiency loss from relearning. Designers tend to overestimate the benefit of a change and underestimate the importance of habituation. That’s what I was trying to say.
“Look down at your hands. Are you using a DVORAK keyboard? Why not? It’s theoretically more efficient, right?”